Terms and Conditions of Contract
General Information
Booking excursions on the website https://skylinetenerife.com implies full acceptance of these Terms and Conditions. The organizing company is Arguion Yacht, SA (Skyline Cruiser), located in Puerto Colón, Dock No. 2, Costa Adeje, Tenerife.
Service Description
We offer yacht charters for recreational activities, including:
• Marine wildlife sightings,
• Boat trips along the coast,
• Private excursions and sunsets.
All activities are subject to weather conditions.
Reservation and Payment Policy
• Reservations can be made online or through direct contact.
• Payment must be completed to confirm the reservation.
Shipping and Delivery Policy
• Service delivery: The client must arrive at the boarding point (Puerto Colón) 15 minutes before the established time.
• Booking confirmation: You will receive an email with the details of your excursion.
Places and Reservation Conditions
• Spaces available for each activity are limited, so advance booking is recommended.
a) On shared excursions, the maximum capacity is 12; a minimum of 6 participants is required to guarantee departure. If the minimum number is not met, Arguion Yacht, SA (Skyline Cruiser) may cancel the activity, offering the client the option of rescheduling the excursion or, if preferred, obtaining a full refund of all amounts paid.
b) For private charter services and special events, there is no minimum number of seats. It is possible to book from 1 to 12 seats, depending on the client's needs.
Time and punctuality
All participants are requested to strictly adhere to the established departure time. Late arrivals cannot guarantee boat pick-up and no refund will be given. The duration of the excursions is approximate and may be subject to change depending on sea conditions or unforeseen circumstances that may arise during the activity.
Reservation Procedure
To reserve the service, you must complete the form available on our website and pay the total amount through the enabled payment gateway. The person making the reservation acts on behalf of all group participants, thus confirming that they all accept the established conditions. They also agree to forward any communication from Arguion Yacht, SA (Skyline Cruiser) regarding changes, cancellations, or service conditions at least 72 hours in advance to the email address info@skylinetenerife.com. Once the reservation is received and confirmed, we will send an email with a reservation number, which must be presented on the day of the activity.
Cancellation and Return Policy
To cancel a reservation, please send an email to info@skylinetenerife.com, including the reservation code, at least 48 hours before the excursion departure time. In this case, 90% of the amount paid will be refunded, with a 10% retention for management and administration fees.
In the event of cancellation of the excursion due to force majeure (adverse weather conditions, technical reasons, accident or death, or insufficient minimum number of participants), Arguion Yacht, SA (Skyline Cruiser) will propose an alternative to the client or, if an agreement cannot be reached, will refund the full amount paid.
For cancellations made between 48 and 24 hours, a 50% refund will be given.
For cancellations made less than 24 hours in advance or no-shows: no refund.
Right of Withdrawal
According to European regulations, the right of withdrawal does not apply to services related to recreational activities on specific dates. However, if you request cancellation with sufficient notice, the cancellation policy indicated above will apply.
Conditions of Participation
• The company reserves the right to deny access to the excursion to persons who do not comply with safety regulations or who show signs of intoxication.
• It is mandatory to follow the staff's instructions during the activity.
• Arguion Yacht, SA (Skyline Cruiser) reserves the right to update or modify these terms and conditions at any time and without prior notice. Use of the website will be subject to the conditions in effect at the time of access. Furthermore, Arguion Yacht, SA (Skyline Cruiser) may alter service schedules due to force majeure or circumstances beyond the company's control, always ensuring the greatest possible communication with customers.
Legislation and Jurisdiction – Liability
The client guarantees that they are of legal age and have the necessary legal capacity to enter into contracts with Arguion Yacht, SA (Skyline Cruiser) and accept the obligations established by applicable laws, assuming any liability arising from the use of this website. The client guarantees that all personal information provided during the service reservation process is accurate and agrees to assume financial responsibility for all transactions made in their name or charged to their account.
The client guarantees that they are in adequate health to participate in the excursions offered by Arguion Yacht, SA (Skyline Cruiser), exempting the company from any liability arising from medical problems. Arguion Yacht, SA (Skyline Cruiser) is not responsible for any items that fall into the sea or are lost on the vessel. The owner is responsible for the safekeeping of their belongings on board.
Arguion Yacht, SA (Skyline Cruiser), acting in good faith, assumes no responsibility for possible typographical errors or omissions in the content of this website. Furthermore, it cannot guarantee that the website and any emails sent are free of viruses or other components that could harm your computer. Therefore, it will not be held liable for any damages that may arise from the use of this website.
Arguion Yacht, SA (Skyline Cruiser) is the owner of this website. The use of its contents for the benefit of third parties is prohibited without the company's express authorization. All contents are protected by current national and international copyright laws. These Terms and Conditions are governed by Spanish law. For any dispute, both parties submit to the jurisdiction of the courts of Santa Cruz de Tenerife.